Here are some questions answered:
What's a sim free mobile phone?
What do I need to make a sim free mobile work?
What does Dual Band and Tri Band mean? Or even Quad Band? Where in The
World can I use that phone!?
What is a Sim Card?
Why should I pay for a sim free mobile phone when I can get one free
on a contract?
Bluetooth Technology?
Multi Media Messaging (MMS)?
How and when will my goods be delivered to me?
How can I pay?
How secure is paying for goods on line?
Can I buy wholesale?
What if something is wrong with my goods when I receive them, or if
something goes wrong very quickly?
What about the guarantee?
TOPIC 1: Mobile Phones and Sim Cards
A sim free mobile is just a mobile phone in its purest form, as it was
manufactured. When a mobile is built, it isn't put together with any
contract or company network in mind; it's just a brand new mobile
phone ready to be used with the sim card you choose to insert. It's a
bit like your own new computer before you had an internet provider or
an account set up. It's important to differentiate between sim free
mobile phones and unlocked phones, which are by definition tampered
goods. Have a look at our sim free phones.
Just read the instructions, charge the battery, insert your existing
sim card (any network, contract or not) or a new sim card, turn it on
and you're ready. You may not be able to use all mobile phones in all
countries, but more and more phones can be used anywhere there is a
mobile phone telecommunications network, so long as you have the right
sim card.
Dual band phones tend to work in the UK and Europe and most of the
world (GSM 1800 and GSM 900), whilst in America you need a phone that
can take GSM 1900 so most often a Tri band or Quad band phone is the
best option.
A Sim Card is the hardware with which you actually buy and use 'air
time.' It fits into your phone, and gives you access to specific
network providers. So, just like a computer needs to link up with an
Internet Provider before you can surf the web, a mobile phone needs a
network sim card to communicate with the world. All you have to do is
choose which network is best for you. You can find an overview of the
main United Kingdom Pay As You Go sim cards
page.
Well you may not want a contract, or you may live in a country where
you cannot get a contract, or you may have to pay a deposit before you
are allowed the contract, or you may need lots of phones, or you may
not want to be committed to paying a network provider a chunk of money
for calls you do not know for sure you are going to make, or you may
not be able to get the very latest phone on contract yet, or you may
have lost/broken/swallowed your last phone and want a brand new
replacement to use your current sim card or contract sim card in.
There are lots of reasons.
TOPIC 2: Mobile Phone Applications
These days, your mobile phone does a lot more than make and receive
telephone calls. You can create and send all manner of text, image and
sound files, email friends, colleagues or relatives anywhere in the
world or browse your favourite websites and chat rooms. All the above
can be done with varying degrees of speed as well. You can even
operate your mobile phone remotely with no wires whilst it is still
safely stored in your carry bag. You can download, store and playback
music and video, create spreadsheets and Word documents and so much
more. Without doubt, the mobile phone will continue to evolve and
allow us to obtain information and communicate whilst on the move or
away from home.
So it is important to know that your new sim free mobile phone can
support the applications you want it to. Check out the phone spec page
of the phone you are interested after finding it on
our sim free phones page.
This device communication technology means your mobile phone can
communicate with other hardware without the need for wires and without
the need for each bit of kit to be in line of sight. So hands free head
sets have been transformed, as have car kits. So long as each piece of
hardware (phone, headset, car kit, laptop etc) has the Bluetooth
technology incorporated and once they are 'paired' with each other,
they can send and receive information within a good few meters of each
other, even if in different rooms or the mobile phone is in your
pocket when a call comes through on your head set. Be aware that all
Bluetooth enabled units should be able to communicate with each other,
they do not have to be the same brand or make, so a Nokia Handset
should be able to communicate with a Motorola Head Set.
A mobile phone with MMS capability can send or receive images/photos
as well as text. So if you have an integrated camera on your mobile,
you can send a photo just like you would a text message. It normally
costs a bit more to send it though.
TOPIC 3: Delivery and Payment
For orders from Mainland UK delivery is free of charge: If you place
your order before 4pm and it is accepted and the payment processed,
you should receive your goods the next day. Please allow us one days
grace however. So if you order on Monday you would normally certainly
expect to receive your goods by Wednesday. Someone will contact you if
there is a delay. Generally everything we send will need to be signed
for at the point of delivery - First Class Recorded, Special Delivery
or Business Courier Service - so please make sure somebody is in.
Goods are insured against damages in transit.
For orders outside of the UK, please contact us to discuss delivery
rates, we aim to get the goods to your door within 5 working days.
We accept most credit and debit cards Visa, MasterCard, Switch, Solo
and Delta etc. Please be aware for new customers your shipping details
must match the details of the card holder. If you are purchasing from
outside the UK, please contact us so we can fax/email a credit/debit
card authorisation form to you to be sent back to us. VAT is payable
on all goods shipped within the EU. If you are purchasing from outside
of the EU please contact us.
Very secure, we use Barclaycard Business Payment Processing for our
credit and debit card payments, which use complex encryption methods
to keep your details safe. However, if you feel uncomfortable paying
on line, call on +44 (0)1752 605 916 and we can process your payment
over the telephone. Or make a cheque or postal order payable to RedRose
Trading Ltd.
Yes, you or the company you represent can benefit from our wholesale
orders and delivery service. Please contact us to find out more about
our special deals for wholesale orders.
Just contact us as soon as possible, send it back within 14 days, and
once we have verified the fault we will send you out a free
replacement. No worries.
All goods shipped by RedRose Mobile Phones come with a full 12 month
manufacturer's warranty, so if anything goes wrong that is the result
of faulty parts or labour on the manufacturer's part, you will be
entitled to a free repair or replacement from the manufacturer. If you
wish to use us to carry items to and from the manufacturer you will be
liable for the cost of that service.
(You may find more answers to other questions in our
Terms and
Conditions or telephone
+44 (0)1752 605 916 or email us at )
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